In this episode, I discuss the challenges faced by membership owners as their business grows and the day-to-day operations become more complex.

Join me as I provide practical tips on how to intentionally become less hands-on in a membership business without compromising the quality and value of the member experience.

In this episode:

• How can membership owners become less hands-on in the day-to-day operations as their business grows?
• What are the key steps in growing a reliable team and delegating key tasks to empower the team?
• In what ways can processes be streamlined and automated to make operations more efficient?
• How can membership owners create self-serve resources for their members to foster a culture of self-sufficiency within the community?

Key Quotes & Takeaways:

“A big mistake people make when they're growing their team is they basically micromanage or they become so much of a control freak as a manager of their team that the work or the time that they're being saved from doing the tasks is then replaced with time spent micromanaging the people you're paying to do the tasks. So you kind of defeat the whole purpose.”

“If you wanna be more hands off, you need to be exploiting the opportunities to utilize automation in order to streamline the mundane day to day tasks that neither you nor members of your team should be spending a lot of time doing manually.”

“Don't try to be the all-knowing guru. The best advice comes from peers who have experienced similar challenges rather than always having to run to teacher to ask for advice. This approach not only reduces the need for constant hands-on intervention, but also creates a sense of camaraderie amongst your members.”

More advice on running your membership business:

• 7 Boring But Important Things You Need to Know When Running a Membership
• 4 Things That Have Made Us More Productive Membership Owners
• 6 Tasks You Should Outsource To Make Your Membership More Manageable
• How AI Can Help Automate Membership Site Management

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