Membership Geeks

Membership Tips & Advice

Why you need a solid member onboarding process

Member onboarding is one of the most important things you can have in place for your membership site, yet is often a last minute thought. In this post we take a look at what member onboarding actually is, why you should be doing it, how it will improve your membership site and some of the methods you can use.

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Improving the Member Experience with Nathalie Lussier

In this episode I talk to renowned digital strategist and co-founder of AccessAlly, Nathalie Lussier. As well as discussing her transition from programmer to online marketer, Nathalie shares tips and insight into list building, creating compelling online courses and how to improve your member experience.

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Creating Your Membership Content

Your content is the lifeblood of your membership site. In this post we’ll take a look at the different types of content that you might want to create, as well as our top tips for making the content creation process as stress free as possible.

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Should You Charge a One-off Fee or a Recurring Payment for your Membership Site?

Deciding on the pricing for your membership site can be one of the most difficult and frustrating things to figure out.

It’s not just trying to work out how much to actually charge; but also what sort of billing method to go with too.

Should you charge a one-off fee to access your membership site, or is billing people monthly better?

There are a number of things to consider when weighing up those options, so we’ve put together some pointers to help you figure out the best approach.

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Our Membership Site Launch Part One: Pre-Launch

This week we opened the doors to our own membership community – the Membership Academy.

Nothing quite compares to the experience of bringing your own project to market; so we thought we’d share some of the details of the build-up and launch of the Academy with you guys in the hopes that it will give you insight, ideas, inspiration or guidance for anyone currently planning their own launch.

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How to Deal With Member Cancellations

Like it or not, cancellations are par for the course when it comes to running a membership…

And as much as we’d like to think that our members will stick around forever…

Because why wouldn’t they?!

That’s rarely the case.

Cancellations are a natural part of the member lifecycle…

And something that even the most successful membership owners can’t avoid. 

While you can’t prevent cancellations from happening, you can take steps to determine why people are leaving…

So you can put measures in place to make sure you manage the situation in a way that won’t burn any bridges… 

Leaves the door open for those members to return should they want to…

And ensure you’re not losing members for the wrong reasons! 

So why do members cancel their subscriptions? 

Let’s find out… 

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